For dhl remote fee:
If you choose DHL shipping way, the money you pay in your order is only for the phone and the normal dhl shipping fee. Some address is a remote place for the DHL system, that’s the reason why we inform you to pay for the remote fee. Thanks f or your understanding.
For tax, it depends on the customs rules in the destination country. No one is able to control it. We don’t promise it to be tax free, to avoid inconveniences, please check your customs rules before you order, especially for countries who have strict customs rules. But for your parcel,
we usually declare it to be a lower value like 50usd. If you have special requests, please do leave your messages when you place order, and tell us how to declare your parcel for you.
About empty parcel:
We could never send empty parcel to our buyer, nor could we send parcel with other objects. Please open the parcel in your post officer’s presence. If parcel damaged or empty(stolen),
please get the claim request paper from your post office with their stamp. An open-package video is also helpful for you to solve the problem.