In order to assure buyer’s warranty from us ,please record a clear unboxing video when buyer opens the box at the first time ,if the parcel was empty ,damaged or incorrect weight ,please ask buyer’s Post office or logistics to provide official document ,especially the claim request papaer,thanks.
The seller provides 4 months warranty for all products except accessories,if the buyer give us 5 stars feedback after received the parcel ,The seller will provide additional 2 months warranty as appreciation .The warranty of products will be invalid if buyer fix or disassemble it without seller’s agreement ,please show the seller clear video including imei number if you have after-service problems ,thanks.
Please write down the message under your order if you need the seller declare the parcel to original price (it might cause high customs tax).If you do not have request ,seller will declare your parcel as 30-100 USD which can help you pay the lower customs tax (but it is not 100% works ,you still need to pay full customs tax if your parcel was checked by your customs ),seller is not responsible for the Customs charge ,thanks
Remote Area Fee
DHL shipping method can be support in some of countries ,if buyer can choose DHL as their shipping method at the product page ,which means DHL can be used in his/her country .The buyer needs to check if their location belongs to Remote firstly ,if it is remote area,then the buyer not only need to pay the DHL shipping fee ,but also the remote area fee.Please check if your area belongs to remote area down below the website : https://www.trackingmore.com/remote_area.html
If you do not want this order anymore,please choose the cancel reason as "I don’t want this order " , "processing time is out of my expectation" or "Other reasons" ,then the process of paying will be shut down and you get your refund very soon .Thanks.